Refund policy
Refund Policy for Palm Street Foods
At Palm Street Foods, we take pride in delivering a quality product from our factory to your doorstep. Our Chiles Rellenos are packaged frozen and are guaranteed to arrive in excellent condition in a timely manner. If there are any issues with your order, we'll make it right!
How to Identify Issues with Your Order
When your order arrives, please check the following:
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Chiles Rellenos: The items should be firm and cold to the touch. If product is not fully frozen, it is OK to place immediately in the freezer to re-freeze. Our product is fully cooked and contains no meat.
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Packaging: There should be no damage to the packaging or signs of leakage.
Requirements for Refund or Replacement
To process your refund or replacement, please provide:
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Your order number
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Photos of:
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The outside of the box with the shipping label
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The inside of the box with the dry ice bags (note: these are clear plastic bags and may be empty if the dry ice has completely sublimated)
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The packing slip
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The damaged or affected product
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How to Report Issues
If you encounter any issues, please reach out to customer.support@palmstreetfoods.com
Return Policy
Due to the perishable nature of our products, we do not accept returns.
Order Changes
Once a shipping label is created, we cannot modify your order, including holds, product changes, or address adjustments. Please verify your order confirmation email for accuracy. For additional shipping questions, please refer to our Shipping page.
For exchanges or order modifications, contact us at customer.support@palmstreetfoods.com
Policy Amendments
Palm Street Foods reserves the right to update this policy as necessary. All claims must be made within 30 days of purchase.